Customer Services Adviser (Fixed term contract - 6 months)
Perivale, London, UB6 7RH

About the company

MH Star (UK) Limited, is a UK based B2C and B2B multi-channel e-commerce company owned by NINGBO MH, an international trade and investment group. MH Star (UK) Limited was established 2010 to build on MH group expansion into the online consumer market. The MH Group has extensive experience within product development and on the strength of this has opened branches and developed brands in America, Canada, France, Germany and Italy. We have an exciting opportunity for an ambitious and passionate customer services adviser to join an e-commerce company working with many own brands in their UK head office.


Main summary of the role

The role will involve communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information. You will be liaising with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required.
As our business is operational seven days a week, employees must have the flexibility to work weekends.


Key responsibilities

  • Communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders.
  • To respond to emails relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information.
  • To liaise with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required
  • To be driven to meet and exceed sales targets.
  • Suggesting add on services.
  • Escalating issues where necessary.
  • Logging calls effectively.
  • To ensure close attention to detail.
  • To enthuse customers about products and services.
  • To work effectively in a team.
     

Benefits of the role

  • 20 Days holidays plus bank holidays on pro rata basis
  • Pension scheme
  • Staff discounts
  • Lunch allowance