Working at MH Star
We believe in treating each other with respect, with everyone having an equal opportunity to get on, ensuring MH Star is a great place to work.
We think you'll like working here - but we want you to know a bit more about what we do and how we do it before you apply to join us.
If you wish to send us a speculative application, please send your CV to HR@MHSTAR.CO.UK
Customer Service Executive
KEY RESPONSIBILITIES:To provide leadership and direction to the CS function ensuring the customers are supplied with industry leading solutions, timely resolutions and an ultimate goal in providing happiness in line with the brand tag line - Happiness Delivered.
• Key Responsibilities and Accountabilities,
• Leading the team, by example, to deliver solutions to customers who service may have fallen outside normal deadlines
• Handling customer complaints via phone, online and written
• Representing CS during management meetings - suggesting areas for process improvement where possible
• Resource planning - ensuring the right level of resource is in place to handle the volumes of calls on a daily basis
• Developing and mentoring new CS agents to deliver the levels of service the company strives to maintain
• Monitor and develop reporting capabilities to drive improvement and feed into regular KPI reviews
• Work closely with all other departments incl, Ops and the the control desk for customer deadlines, the sales team for new and existing customer requirements and finance and IT for budgeting and reporting purposes
• Act as the key interface between the customer and the operation
• Handle escalations and take necessary decisions where customer requirements need to be met.